Job Listings

  • Customer Care Specialist

    Job Locations US-WA-Mukilteo
    Category
    Customer Service
    Type
    Full-Time
    Company Name
    Bel Red Energy Solutions
  • Overview

    belred-logo

     

    We need Customer Care Hero’s! Great Pay, Benefits and Bonus Potential!

     

    Do you enjoy helping people? Are you energetic and outgoing?     

     

    Do you see impossible as I’m Possible? 

     

    Then we NEED you!

     

    Starting Wage from $20 per hour.

     

    Come Join Our Team Today!!

     

    BelRed Energy Solutions has been the premier 'one-stop-shop' for Heating, Cooling, Plumbing and Indoor Air Quality services in the greater Seattle area for over 30 years. We take care of our customers and spread our brand by inviting new customers to be part of our family; on top of this, we’re growing!

    A successful Customer Care Representative candidate will be focused on the customer and how they can make the customers a raving fan. This person is dependable, detailed and can problem solve effectively.  They are computer savvy, able to juggle multiple tasks and provide extraordinary customer care to both our internal and external customers. 

     

    Our ideal candidate is a person who is driven to serve our customers with a positive “can-do” attitude, is eager to learn and can communicate effectively in a fast-paced work environment.

     

    Responsibilities:

     

    • Answer, direct and resolve incoming calls
    • Provide ongoing support to customers via phone and digital media (chat, email, etc), communicating in a professional and courteous manner at all times
    • Schedule, review and/or confirm incoming service, repair, plumbing, sales and other appointments as appropriate
    • Actively call-out to customers and promote ongoing business relationships to drive profitability
    • Ensure that appropriate actions are taken to promptly resolve customer concerns
    • Process paperwork and input data in an accurate and timely manner
    • Provide support to field staff with parts quoting and general pricing questions
    • May assist and coordinate shipment of parts or marketing materials to clients
    • Track customer interactions and transactions using organized, effective and concise documentation
    • Cross train with other departments (dispatch and field service) for coverage

    Qualifications:

    • HS Diploma or equivalent; Bachelor’s degree preferred
    • 2-3 years of Customer Service, working directly with customers
    • Exceptional interpersonal and communication skills
    • Ability to juggle multiple tasks in a fast-paced work environment
    • Able to navigate multiple applications and systems while on the phone with customers, entering data and completing all required entry prior to finishing the call
    • High proficiency in Microsoft Excel, with accurate typing skills

    We offer talented individuals exceptional career opportunities, competitive salaries, and exceptional benefits which includes paid time off, paid holidays, medical, dental and vision plan, 401(k) and an Employee Assistance Program.

     

    If you're looking for a workplace where you will be valued, supported, and rewarded for results, apply online today!

     

    Equal Opportunity Employer

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