Job Listings

  • Customer Returns Technician

    Job Locations US-TX-Austin
    Category
    Customer Service
    Type
    Full-Time
    Company Name
    Alen Corporation
  • Overview

    Alen Corporation is looking for RMA Technician

     

    At Alen, our team is driven to help you and your loved ones live your best by researching and developing thoughtfully designed and highly effective air purifying solutions that transform indoor environments.

    Customizable and comprehensive solutions that make it easy to select the best option for your needs, with air purifiers and filters that are simple to use and easy to maintain.

     

    The ideal candidate has a mechanical or technical background in testing and analysis of electro-mechanical devices.

     

    The RMA Tech is responsible for the following tasks

    1. Inspection, verification and troubleshooting of customer returned units to the company’s warehouse. Duties include:

    a. testing of customer returns

    b. ensuring that customer described failure symptoms are verified

    c. ensures that all customer returns are processed daily

    d. disassembly and reassembly as necessary for detailed investigation

    e. responsible for disposition of returns

    f. entering verification results and disposition into NetSuite

    g. maintaining/cleaning the customer returns area

    h. communicates/shares orally or written, as requested, observed results with Quality, Product and Customer relations team

    i. coordinates with warehouse team to assist in moving processed pallets/cartons as required

    j. assists with urgent analysis requests

    k. reports to Customer Quality Manager

    l. sending and responding to emails

    m. attending meetings as requested

     

    Additional requirements:

    Must be able to lift and move cartons up to 30lb and work in hot and cold warehouse environments. Use of pallet jack. Should be comfortable working with a PC, is familiar with basic data entry in Oracle NetSuite and MS Exel and Word. 

     

    Education:

    High School or beyond. The ideal candidate is enrolled or has completed studies in a technical discipline. Experience may be substituted for education.  

     

    Salary between $37K and $44K depends of experience. 

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