At Darwin’s Natural Pet Products, we want our four-legged customers to love their food and our employees to love their jobs. For the past 14 years, we’ve dedicated ourselves to helping pets and their owners enjoy more years of healthy companionship by making it easy and affordable for dog and cat owners to feed fresh, all-natural meals to their pets. We make our meals using human-grade ingredients, and deliver them directly to customers’ homes on a subscription basis throughout the US.
Our customers frequently tell us that our meals change their pets’ lives - that’s why we say that feeding our meals is “the healthiest thing you can do for your pet”.
As our Customer Retention Marketing Manager, you will lead our efforts to serve the needs of our subscribers, and to nurture our relationship with them. Your efforts will help improve the lives of pets and their owners across the country.
Who we're looking for
An experienced, data-driven Customer Retention Marketing Manager who cares deeply about creating outstanding consumer experiences. You will be the company leader in defining how customers engage with Darwin’s – from their initial trials with us to the on-going relationships that last many years. You have an intense focus on the user, and while metrics are key, your decisions are focused on customer's happiness and satisfaction.
The ideal candidate will have 4+ years of relationship marketing experience, and has successfully implemented retention and experience efforts. You possess strong marketing instincts, and understand that working in a small, fast-growing company means finding the balance between creating strategies through proper data analysis, and ensuring program execution. The candidate will bring a test-and-learn mindset to constantly improve results, and enjoys working across multiple teams to get their ideas implemented.
The right candidate will have a track record of success in digital marketing best practices, especially in impacting retention and attrition rates, will understand the multiple ways customers connect with us, and possesses the ability to identify new opportunities. This individual will build on the success of our current initiatives, and will create significant upgrades to those efforts.
This key role reports to Darwin’s Vice President of Marketing.
What we offer
Why Work With Darwin’s?
OUR COMPANY. Our fast-growing company is passionate about pet health, dedicated to quality, and committed to innovation. Our goal is to make it affordable for pet owners to provide a healthy diet so their pets can live longer more active lives.
OUR BENEFITS & PERKS. We offer competitive pay, and top-notch benefits, such as a health plan and snacks. One perk you won’t see just anywhere: free top-quality pet food for your dog or cat.
OUR CULTURE & PEOPLE. We offer a friendly atmosphere and terrific people who work hard, radiate positivity, and love pets (“How’s your dog doing?” is our favorite icebreaker). Our environment is highly collaborative across all parts of the company, and our team deeply cares about the health and well-being of our customers, their pets and each other.
Applications are only accepted online. Please apply with your cover letter and resume in a single document. NO PHONE CALLS PLEASE.